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Company Information

We offer a large selection of high quality body jewelry such as nose rings, cartilage earrings, belly button rings, tongue rings, plug earrings, eyebrow rings, labret studs, and other body piercing jewelry and fashion accessories at factory-direct prices. We are committed to providing our customers the highest quality, the lowest price, and the very best customer service. If you have questions or concerns about our body piercing products, please feel free to contact us at anytime.

Ordering Information

Our online store is open 24 hours a day, 7 days a week for your shopping convenience. We encourage you to order online for the most accurate and fastest possible service.

Secure Checkout
BodyJewelryFactory.com uses industry-leading Secure Sockets Layer (SSL) encryption technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information cannot be accessed by unauthorized third parties.

After ordering, you will receive two email confirmations from BodyJewelryFactory.com. First, we will confirm receipt of your order within a few minutes of ordering. Then, you will be notified with tracking information when your order ships out. Sometimes order confirmation emails are caught in spam or junk folders, so be sure to check your spam folder first and make sure to mark it as "Not Spam" if you find order confirmation. If it isn't there, please contact us and we'll be happy to confirm your order and resend the confirmation email.

Coupon Use
Coupon offers cannot be combined with any other discount, offer, promotion or special incentive program and is not valid on (a) pre-orders; (b) gift cards; (c) prior purchases; (d) or sale items unless promotion specifically states otherwise and may have a minimum purchase associated. Offer must be used at time of purchase. Orders cannot be revised once shipped. Discount is applied proportionately to all items in transaction; any return of merchandise purchased with a discount will be refunded for the proportionate amount actually paid. No cash value. Offer valid during time specified or while supplies last.

Shipping and Handling

Shipping Rate
We offer free shipping worldwide on all orders over $25. Otherwise, our shipping and handling fee is $4.99 for all orders.

Delivery Time
We process and ship orders from our Southern California warehouse Monday through Friday. Orders with standard shipping(USPS First Class Air) are usually fulfilled and shipped within 24 hours (Monday to Friday, excluding official holidays) of purchase, unless otherwise noted. If there is a delay for any reason (such as an out of stock item), you will be notified by e-mail or phone. Please allow 2 to 5 business days for delivery within US and 7 to 14 business days for International delivery. When your order ships, we will email you a shipping confirmation with tracking information.

  • Delivery time will vary depending on your location.
  • We ship to APO/FPO military addresses.
  • Please be sure to enter your correct and complete shipping address when placing your order. BodyJewelryFactory.com is not responsible for orders shipped to incomplete or incorrect addresses due to customer's error entry.

If you haven't received your shipping confirmation, it's likely your order hasn't shipped yet. If it's more than 3 business days from purchase time but you haven't received the shipping confirmation, contact our customer support to confirm the ship date for your order.

* Please note it may take up to 48 hours for tracking information to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.

* If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you still cannot locate your package, please contact our Customer Support.

Payment Information

We accept Visa, MasterCard, American Express, Discover, and PayPal. Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. You can be confident that your personal and account information is secure at BodyJewelryFactory.com. We do not rent, sell or share your personal information with anyone. All of the forms on our checkout pages are secured with industry-leading SSL technology so your personal information cannot be accessed by unauthorized third parties. Please refer to our privacy policy for more information.

Payment

International Orders by a Credit Card
All prices listed on our website and our order pages are in U.S. Dollars. If you live outside the United States and are using a credit card, your credit card company will convert your order total on your credit card statement to your currency based on the foreign exchange rate at the time of your order. Your credit card company may also charge a currency exchange fee to convert the US Dollars to your currency. Please contact your credit card company directly regarding a fee associated with foreign transactions. At BodyJewelryFactory.com, we do not charge any additional fees for foreign orders.

Returns & Exchanges

Customer satisfaction is our #1 priority.
We take great pride in providing high quality products at factory-direct prices with outstanding customer service. If for any reason you are not satisfied with your purchase from us online you may return the unused items for refund or exchange within 30 days from delivery date. We'll always do our best to take care of customers.

Size Matters
The majority of our returns and exchanges are due to the wrong size being ordered. We urge you to take the time to measure your current jewelry that fits you properly to determine the correct size you need before placing an order. During the checkout process, please verify your order carefully to ensure you have not made any error in your order.

Damaged, Defective, or Incorrect Items
If you find an item to be damaged, defective, or incorrect, please contact us immediately so that we may assist you accordingly. Damaged items will need to be reported within 7 days of delivery.

Final Sale, Clearance Sale, and Special Order
Final Sale, Clearance Sale (under $5), and Special Order items cannot be returned for credit or refunds. That said, Exchanges are definitely possible when an item is damaged or defective. We handle this on a case-by-case basis with the ultimate objective of making our customers happy.

Return & Exchange Request
If you have any problems with your order please contact our Customer Support within 30 days of delivery. If you wish to make a return you must obtain a return merchandise authorization number(RMA) from us and return the merchandise within 7 business days. Unauthorized returns will not be accepted.

After you received a RMA number from us, please return the package along with RMA number to:

Body Jewelry Factory
20947 Currier Rd. Suite L
Walnut, CA 91789

Tel: 909-713-4441
Fax: 909-992-3548
Email: support@bodyjewelryfactory.com

Ensure Returns are Securely Packaged
Returns need to arrive at our return center and be in the condition you received it in. If you would like a receipt for the return, delivery confirmations are for sale at any post office. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss.

Returns are Inspected and Processed within 5 Business Days
Returns are inspected and processed by our returns department within 5 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period.

* Original shipping and handling charges are not refundable, and the customer is responsible for return shipping with the carrier of his or her choice.



Cancel or Change to Order

You have the right to cancel or change to your order before it has shipped out from our warehouse. Once your order has been shipped, we can not cancel the order. However, you can still cancel the order by refusing the package at the time of delivery. Once we receive the package, you will receive the credit for the full amount less the shipping charge. Please contact our Customer Support immediately if you wish to cancel or change to your order.




Customer Support

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