BodyJewelryFactory.com
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Home > Help & Information

Company Information
We offer a large selection of high quality body jewelry such as belly button rings, tongue rings, nose rings, eyebrow rings, labrets, toe rings, and other body piercing jewelry at factory-direct prices. If you have questions or concerns about our body piercing products, please feel free to contact us at below information.

Contact us by email at:

support@bodyjewelryfactory.com

Office Hours:
Monday through Friday 9AM - 5PM in Pacific Standard Time

Ordering Information
Our online store is open 24 hours a day, 7 days a week for your shopping convenience. We encourage you to order online for the most accurate and fastest possible service. BodyJewelryFactory.com is hosted by Yahoo! Store, which uses industry-leading Secure Socket Layer (SSL) encryption to process all orders. When ordering at our store, your information is transmitted securely over the Internet in encrypted (scrambled) form so that it cannot be accessed by unauthorized third parties.

After ordering, you will receive two email confirmations from BodyJewelryFactory.com. First, we will confirm receipt of your order within a few minutes of ordering. Then, you will be notified when your order ships out.

Shipping and Handling
We offer FREE standard shipping on all US orders over $20. Otherwise, our shipping and handling fee is $4.99 for all US orders and $7.99 for all International orders. Most orders are shipped within 48 hours (Monday to Friday, excluding official holidays). Delivery time will vary depending on your location. If there is a delay for any reason (such as an out of stock item), you will be notified by e-mail or phone. Please allow 3 to 7 business days for delivery within US and 7 to 14 business days for International delivery.

Payment Information
We accept Visa, MasterCard, American Express, Discover, Money Order and Cashier's Check. Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. You can be confident that your personal and account information is secure at BodyJewelryFactory.com and yahoo.com. Please refer to our privacy policy.

Return Policy
Customer satisfaction is our #1 priority. If there is ever a problem with your order, we'll do our best to remedy the situation. Due to the nature of the items we sell (personal items), we cannot accept returns on body jewelry due to health reasons. If you received a defective item that we failed to detect, we will provide you with an exchange for the same item.

RMA Request:If you have any problems with your order please contact our customer support within 7 business days of delivery. If you wish to make a return you must obtain a return authorization number and return the merchandise within 7 business days. Unauthorized returns will not be accepted. Non-defective merchandise will be subject to a 15% restocking fee.

Cancellation
You have the right to cancel any order before it has shipped out from our warehouse. Once your order has been shipped, we can not cancel the order. However, you can still cancel the order by refusing the package at the time of delivery. Once we receive the package, you will receive the credit for the full amount less the shipping charge.

Body Jewelry Factory
20947 Currier Rd. Suite L
Walnut, CA 91789
Tel: 909-713-4441
Fax: 909-992-3548